FAQ

Welcome to the HAWK FAQ page! Here you’ll find answers to the most commonly asked questions about our products, services, and policies. If you don’t find what you’re looking for, feel free to contact us directly.

General Questions

What types of equipment does HAWK offer?

HAWK specializes in high-quality commercial kitchen equipment, including:

• Ice machines
• Refrigeration units
• Cooking equipment
• Food preparation tools
• Holding and warming devices
• Sinks, work tables, and shelving
  Explore our full product range here.

Where is HAWK equipment manufactured?

Our equipment is designed and engineered to meet the highest industry standards. We leverage advanced manufacturing processes at globally renowned facilities to ensure top-notch quality and performance.

Who are your primary customers?

We serve a wide range of customers, including restaurants, cafés, bars, bakeries, hotels, catering companies, and other food service establishments.

Warranty and Support

What is the warranty coverage for HAWK products?

HAWK products come with an industry-leading 3-year parts and labor warranty and a 5-year warranty on compressors. Our warranty reflects our confidence in the durability and performance of our equipment.

What does the warranty cover?

The warranty covers:

• Repairs or replacement of defective parts
• Labor costs for qualified service technicians
• Compressor-specific coverage for up to 5 years

For more details, visit our warranty policy page here.

How can I file a warranty claim?

To file a warranty claim, contact our Customer Support team at support@hawkfoodservice.com or call 1 (888) 537-1877. Be ready to provide your equipment model, serial number, and proof of purchase.

Service and Maintenance

Do you offer installation services?

While we don’t provide installation services directly, we can recommend authorized service providers in your area. Proper installation is essential for optimal equipment performance.

Can I purchase replacement parts directly from HAWK?

Yes! You can order replacement parts directly from our website or by contacting our Parts Department. We also offer expedited shipping options for urgent needs.

How often should I perform maintenance on my equipment?

Regular maintenance depends on the type of equipment. For example:

• Refrigeration units: Clean the condenser coils monthly.
• Ice machines: Descale and sanitize every 6 months.
• Cooking equipment: Check burners and clean grease traps regularly.
  Refer to your user manual for detailed maintenance schedules.

Purchasing and Shipping

Where can I buy HAWK equipment?

HAWK equipment is exclusively available through our authorized dealers and distributors. To locate a dealer near you, visit our Find a Dealer page.

Do you offer free shipping?

Yes! Most HAWK equipment ships free of charge within the continental United States.

What is your return policy?

We accept returns within 30 days of delivery for unused and undamaged products in their original packaging. A restocking fee may apply. Contact our team to initiate a return.

Technical Questions

How energy-efficient is HAWK equipment?

HAWK equipment is designed with energy efficiency in mind, meeting or exceeding ENERGY STAR® standards wherever applicable. This helps reduce operational costs while minimizing environmental impact.

Are your products NSF-certified?

Yes, all HAWK products are NSF-certified to ensure compliance with health and safety regulations.

Need More Help?

For further assistance, don’t hesitate to reach out to us:
Email: support@hawkfoodservice.com
Phone: 1 (888) 537-1877
Live Chat: Available on our website during business hours

At HAWK Food Service Equipment, we’re here to support you every step of the way!